Delivery Information


Delivery Timing

Samples: free delivery (up to 2 samples).  4-5 working days for delivery. If you would like to purchase more samples please get in contact as delivery will be quoted on a case by case basis.

All Orders: Delivery in 4-6 weeks.  

For small orders, delivery may be possible within 2 weeks, subject to stock.  

Please get in touch for details on any specific orders or if delivery is urgent.

Delivery costs

Delivery costs depend upon order weight and delivery location. They are calculated at checkout after you've added your customer information and then added to the total. For more information, see below.

UK delivery

0-20Kg (approx 1 square metre): £30

20-100Kg (1-5 square metres): £60

All orders above 5 square metres, delivery costs are calculated on a case by case basis, so give us a call or send us an email with the quantity and delivery address and we will get back to you with a quote.

Rest of world delivery - please contact us. We will get quotes from international shipping agents.

 

Delivery - Terms of Service
The goods will be delivered to your delivery address specified on the order.
Delivery of the order shall be complete when we deliver the goods to you. If we are not able to deliver the whole of the order at one time for any reason including operational reasons or shortage of stock, we will deliver the order in installments.  We will not charge you extra delivery costs for this.  If you ask us to deliver the order in installments, we may charge you extra delivery costs.  Each installment shall constitute a separate contract.  If we are late delivering an installment or one installment is faulty, that will not entitle you to cancel any other installment.
We will take reasonable steps to meet the delivery estimate set out on the order (or as otherwise agreed between us in writing).  However, occasionally delivery may be affected by factors which we do not control and so cannot be guaranteed.  We will let you know if we become aware of an unexpected delay and will arrange a new delivery with you.  We shall have no liability for late delivery except where time has been made the essence of the contract and agreed by both parties in writing at time of ordering.
We use carefully selected third-party carrier service companies for deliveries.  The service standard for these carrier services is delivery to the nearest access point to the delivery address.  Please advise us if access to the delivery address will be difficult for an 8ft 6in wide, 30ft long high-sided vehicle. Should any doubt exist, please contact us to make alternative arrangements.
Heavy goods deliveries may require your assistance to offload. Offers to assist the delivery are made at your own risk and should only be attempted if you are comfortable lifting the load. In the event you are unable to assist and the delivery is too heavy for the driver to safely deliver on their own, we will discuss with you and will either re-arrange the delivery for a later date where more assistance is available, or the delivery will be made to the nearest point of access that can be achieved by the driver.
We may decline to deliver the goods if the carrier service we contract for your delivery believe that it would be unsafe, unlawful or unreasonably difficult to do so or the premises (or access to them) are unsuitable for the delivery vehicles used by the carrier service.
If you fail to take delivery of the order, then, except where this failure is caused by a failure by us to comply with these Terms of Service we will store the goods until delivery takes place and may charge you a reasonable sum to cover expenses; and we shall have no liability for late delivery.
Once received, please check all goods within 7 working days.  We reserve the right to refuse claims for damaged or missing goods made after this time.
We strongly advise you to arrange delivery at least 7 working days in advance of any installation work to allow sufficient time to check your order and to allow any natural materials to acclimatise; or to rectify any incorrect, delayed,damaged or postponed deliveries (for whatever reason).  This will allow sufficient time to postpone your installation if necessary; we cannot accept responsibility for lost working time in any eventuality.